CREEM SUPPORT
Check out answers to frequently asked questions below. If you’re still having issues, or would like to make changes to your subscription/account, please email Jayme at info@creem.com.
CREEM is a quarterly magazine, printed and shipped four times throughout the year: March, June, September, and December. Your subscription starts with the next issue in the cycle and it will be mailed to you at that time. Check your welcome email for details on when your first issue will ship.
If you purchased a new subscription after March 1, 2024, your plan will start with our Summer edition, shipping in June 2024.
The Spring 2024 edition (The No New York, No L.A. issue) started shipping to subscribers on March 4, 2024.
Our magazines ship via USPS bulk mail which can take a few days to a few weeks, depending on where you are located. Unfortunately, that mailing class does not come with tracking info (but we’re working on that!).
If you subscribed before March 1, 2024, and you did not receive The No New York, No L.A. issue via USPS by April 15, 2024 (April 30, 2024, for international shipments), please contact info@creem.com with details so we can look into issuing you a replacement. For any previous issues under your subscription plan that weren’t received, please let us know. We want you to get your magazines!
CREEM is not available on newsstands or in stores. It is a limited edition publication. We print based on subscriber numbers and need to deliver that info to our printer ahead of publication, so there is a deadline to subscribe before the shipping date. Follow details @creem.
We sell back issues individually, as available. Check creem.com/shop right now to see what is in stock. If you are a subscriber, register and/or log in to receive your discount on the purchase.
If your magazine arrived damaged via USPS, please email info@creem.com with a photo so we can look into issuing you a replacement.
Your subscription is set to auto-renew and will renew monthly/annually/bi-annually, unless you cancel.
Annual and two-year plans will be notified via email before the renewal date with the current terms and rates for the next cycle. Even if you do not receive our email newsletters, you’ll still get the renewal notice.
Monthly subscriptions payments will automatically renew until cancelled. They can be cancelled any time after three months (to cover one issue).
To cancel your subscription, email info@creem.com with your request. Cancellations will take effect with the next billing cycle.
You cannot cancel a subscription via a third-party platform like PayPal or Shop Pay--it will not be recognized by our system.
See our terms for all policies related to returns and cancellations.
To return an item, please email info@creem.com with your request and we’ll advise on next steps.
The following items are final sale and not refundable: subscriptions, single issue magazines, event tickets, and clearance/sale items. Event tickets can be transferred or resold at the discretion of the customer.
See our terms for all policies related to returns and cancellations.
If you’d like to upgrade your plan to our membership tier with an annual gift, or change your billing frequency, please email info@creem.com.
To update mailing address for your subscription or merch item, please email info@creem.com with details so we can make sure it’s properly recorded with our warehouse.
To update the credit card on file for your subscription, email info@creem.com with your request and we’ll send you a secure link to change your billing information.
If you have purchased a subscription, once you receive your confirmation email you can register and gain access to read CREEM at creem.com and archive.creem.com (check your spam folder, and make sure your email client allows emails from CREEM). Follow the “Register My Account” prompts in your confirmation email, or visit creem.com/account/login to log in.
But first, if you didn’t create an account when you checked out, you need to register for one and create a password, using the same email address you used to purchase your subscription. Even if you had a CREEM account before you subscribed or received our email newsletter, you need to register an account to link it with your subscription. Visit creem.com/account/registration and follow the instructions.
Then navigate back to where you were reading to enjoy CREEM. Depending on your cookies settings, some users have had to refresh the page, clear their cache, or log out/log back in.
If you continue to experience issues, please contact info@creem.com with details.
If you have purchased a Fan Club, Print + Digital, or annual Digital subscription, once you receive your confirmation email you can register your account to buy things at creem.com/shop with the discount from your subscription tier: Fan Club (20%), Print + Digital (15%), Digital (10%).
Click Login in the menu at creem.com, or visit creem.com/account/login to login. But first, if you didn’t create an account when you checked out, you need to register for one and create a password using the same email address you used to purchase your subscription. Even if you had a CREEM account before you subscribed or received our email newsletter, you need to register your account to link it with your subscription. Follow the instructions here.
Then navigate to our shop to see your discounts reflected on the website and in your cart.
If you do not wish to create an account, you can still shop with your discount by checking out with the same email address you used to register and using the following promo codes at checkout. They will only work for the subscription tier to which you are subscribed. And will only work with the email associated with your subscription.
Fan Club promo code: FANCLUB
Print + Digital promo code: PRINTXDIGITAL
Digital promo code: DIGITAL
If you continue to experience issues or feel that a purchase wasn’t properly discounted, please contact info@creem.com with details.
As a CREEM member, you get a free gift from us every year. This year, your annual gift is being handcrafted in Buffalo, NY, by Oxford Pennant. It will ship from there in approximately 8-12 weeks after your first order or renewal. If you still haven’t received your order in over 12 weeks after ordering or renewing, please contact info@creem.com and we will track it for you.
CREEM members who start a plan in 2024 receive a $20 credit to use at creem.com/shop. It will automatically appear in your cart during checkout after 7-10 days of subscribing. It will appear in the form of a blue button that says “Check out with store credit.”
You must be registered and logged in with the email you used to subscribe for the credit to appear.
The credit should stack with your member discount, but if you feel you have been charged in error, please contact info@creem.com so we can sort it out.
We sell gift cards for annual subscriptions to CREEM. They can be purchased for one year at a time. When you complete your purchase, you’ll receive an email with redemption details that you can forward to the recipient or print out and give them. They need to visit creem.com, add the related subscription product to their cart, and check out using the promo code in the email. They can also set up their shipping and account details at that time.
The recipient’s annual subscription will start from the time they actually redeem their gift card, not from the date of your purchase. Their subscription will be set to renew under their account, unless they cancel by emailing info@creem.com.
Domestic orders will receive a code for free shipping along with their gift card. International orders may be subject to additional shipping charges.
Gift cards do not expire. They cannot be redeemed for cash. See full terms.
When you receive an email or print out containing a CREEM gift card and promo code, simply visit creem.com, add the related subscription product to your cart, and check out using the promo code in your email. You can also set up your shipping and account details at this time. It’s important that you create an account to be able to access digital features, the archive, and subscriber discounts. Your subscription will automatically renew under this account unless you email info@creem.com to disable this or cancel.
Domestic orders receive a code for free shipping along with their gift card to use at checkout. International orders may be subject to additional shipping charges.
Gift cards do not expire. They cannot be redeemed for cash. See full terms.
Please see here or contact editor@creem.com directly. Only pitches of interest will receive a response.
For any press, legal, licensing, or business inquiries, please refer to our contact information for details.